Recently, we have had a lot of players ask about the role of moderators in our gaming community. Moderators are an essential part of our team because they represent a direct bridge between our game developers and our community of players. Their jobs are to keep the Global Chat for each server civil, to warn and reprimand players who break the rules, and to help novice players become acquainted with the games they are playing. These are just the main tasks they are responsible for. They are also knowledgeable and enthusiastic about our games and can answer just about any question you pose to them about gameplay, updates, or errors.
What Moderators Do for Us: How the System Works
Our current moderator system is highly organized, with a set hierarchy filled with checks and balances to ensure that every moderator is operating up to company standards. Every moderator on every server has a direct superior that they report to and, in most cases, these higher-level moderators have several layers of managers above them that they report to. We feel that this is the best way for us to find dedicated moderators to help represent our company. It also allows us to keep every moderator in check, so they do not feel the need to abuse their powers. As you might imagine, this is no small task and it requires many, many man-hours to keep everything running smoothly. Luckily, we have a diligent team of Head and Assistant Head Moderators that we trust implicitly to get the job done.
Each moderator is required to spend several hours a day on their particular server, monitoring chats and answering questions. When players are deemed to be in violation of the Terms of Service for the game, moderators have the power to first mute them for a number of hours and then ban them completely from their server. Violations of the Terms of Service include: using foul or offensive language, insulting other players, cheating, discussing banned subjects over chat, and bullying other players. Generally, a player will first be warned, then muted, and then, in extreme cases, banned if they continue to violate the rules. We never want to ban or mute a player from our games, but we have empowered out moderators to do this when all else fails.
Our moderator community is helpful to us in many other ways as well. When we have something that needs to be translated into a foreign language, the first people we go to are the moderators. Who better to help us than players who are intimately familiar with our games? When we have problems with a game, be it a bug or login error or server merge issue, we rely on our moderators to get to the bottom of the issue so our development teams can fix it more quickly. When something needs to be announced immediately to our player community, we empower our moderators to spread the word. Moderators represent our company on a grassroots level and we would not be able to function as we do without them.
Want to be a Moderator?
If you enjoy playing one of our games and already spend a lot of time on a server playing it and would like to become a moderator, there are several things you can do. The first step is to diligently play the game and become a part of our active gaming community. We hold our moderators in very high regard and have very high standards for them. By being a good member of the Tap4Fun player community, you can audition for the position unofficially and also get to know the other players on your server, which is essential to effective moderation.
The second step is to contact existing moderators on your server and inquire about open moderator positions. We are always opening up new servers as our games grow in popularity, so we are always looking for good people to become moderators. If the moderator on your server believes that you would be a good moderator, he/she will have you fill out an application and your candidacy will by reviewed by our team of Head and Assistant Head Moderators. If you are deemed a good fit, you will be contacted directly, be trained, and then be assigned to a server that needs you.
Once you are a moderator, you will have to power to shape the community on your server. But don’t let this power go to your head. We are always reviewing our moderators’ performance and players on each server are always sending us feedback, good and bad, on their moderators. Our player community is very demanding and the moderator position is a highly sought-after one, so standards will be high, but the work is also very rewarding.
If you feel as though you are a good candidate to become a Tap4Fun Moderator, please do not hesitate to apply. We are always looking for helpful, responsible, and dedicated people to join our team.