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DISPUTE SETTLEMENT
If players have any objection against tap4fun games or customer service, please email any relevant material or information to: support@tap4fun.com for further support.


How to deal with disputes among players:

When disputes occur among players but fail to be resolve by consensus, players can contact customer service within the game to coordinate.If you are temporarily unable to reach customer service, email us at: support@tap4fun.com
OK
PARENTS SUPERVISION
Project Introduction

Helpful gaming tips from relevant organizations/committees/associations of China
With the popularity of the Internet among teenagers, it is very common that minors will play Internet games. To protect minors, parents should supervise and guide children in addition to the government's management in this field. We hereby provide the following suggestions for minors who play Internet games:

1. Control your online time. Gaming is only a simple relief from your study and daily life. Participate enthusiastically in in your real life, off-line activities and have your parents understood your Internet gaming behaviour and experiences.
2. Avoid games which waste too much time, like MMORPG or Player Killing games. Students at school should spend no more than 2 hours weekly and spend no more than 10 RMB monthly.
3. Never use games to replace your spiritual sustenance. Talk with families and friends when you are stressed or experience setbacks.
4. Cultivate an active and healthy gaming mindset, avoiding comparisons, flaunting, hatred, revenge, etc. Avoid unhealthy network behaviour and habits like bullying or robbery.
5. Protect you personal information, including that of your family, friends, school, company address, telephone, etc. Take precautions against network traps and cybercrime.

If you are bothered by your kids' gaming situation and plan to apply for supervision, the procedure is:

Guardian sends application -> CS receives materials -> Return visits -> Account affiliation decision -> (1. Account matched -> Supervision available; 2. Account not matched -> Inform parents and get account back)

Supervision Service Application

Download and fill in Guardian Supervision Service Application for Tap4fun Minor Players
Warm tip: When you are sending us an application by post, please remember to attach the following materials:
Attachment 1: ID (social security number) of applicant as well as its copy
Attachment 2: ID (social security number) of respondent as well as its copy
Attachment 3: The legal documentation to verify the guardian relationship (registration book or other legal valid files)
Company operation address: #302, 3rd Floor, Building 3, District A, No.1129, Century City Road, Hi-Tech Zone, Chengdu, China
Postcode: 610041
Project-dedicated telephone: 028-85185301
Project-dedicated fax: 028-85185301
OK

Server Operations Engineer

  • Program

Responsibilities

  • Work on server maintenance, optimization, tuning, and monitoring
  • Involvement in daily operations of deploying online game work, releasing new versions, and making modifications
  • Monitor the operation of online games, deal with malfunctions, and guarantee normal service of online games
  • Analyze business development trends, and prepare required equipment and resources
  • Cooperate with the game project team for daily operation requests, analyze them and come up with solutions
  • Develop an automatic platform system and new tools

Requirements

  • Professional Computer knowledge, Bachelor degree or above; 2+ years of system maintenance/operation experience
  • Wide understanding of network, TCP/IP
  • Strong knowledge of Linux system, and databases like Mysql and Mongodb
  • Good understanding of Shell/Python programming, automatic operating; certain ability of developing
  • Adept at using Git, SVN, and Jenkins; knowledgeable about configuration management
  • Demonstrate a communicative, motivated, and service oriented spirit
  • Having experience with maintaining large games and managing cloud servers is a plus